Frequantly Asked Questions
General
What products do you sell?
We offer a wide range of products including Home, Kitchen, Pets, Fitness, Storage, Beauty, Sports, Health, Gadgets, and Personal Care items.
We offer a wide range of products including Home, Kitchen, Pets, Fitness, Storage, Beauty, Sports, Health, Gadgets, and Personal Care items.
Are you a registered business?
We operate as a small, family-run individual business based in Bihar, India.
Do you have a physical store?
Currently, we operate exclusively online through our website viksitbharatbazaar.com.
Can I contact customer support for help?
Yes! You can reach us by email at viksitbharatbazaar@gmail.com or by phone/WhatsApp at +91-7050331030, Monday to Saturday, 10 AM to 6 PM IST.
Do you have any loyalty or referral programs?
We do not currently have loyalty or referral programs but will update you when we launch them.
Shipping and Delivery
Where do you ship?
We ship within India only.
What courier partners do you use?
We work with Bluecart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, Amazon, Shadowfax, and others.
How long does delivery take?
Average delivery time is 5 to 7 days after processing.
How long does order processing take?
We process orders within 1 to 2 business days.
Do you offer free shipping?
Yes, free shipping is available for orders above ₹500.
Payment Related
What payment methods do you accept?
We accept all major payment methods including COD, UPI, credit/debit cards, and net banking.
Is Cash on Delivery (COD) available?
Yes, COD is available with no extra charges. COD orders require a verification call before shipping.
Which payment gateway do you use?
We use PhonePe as our payment gateway for secure transactions.
Returns and Refunds
What is your return policy?
You can request a return within 7 days of receiving your item. Personal care products are non-returnable.
Who pays for return shipping?
Customers pay a fixed return shipping fee of ₹100.
How long does it take to get a refund?
- Refunds are processed to the original payment source within 8 to 15 business days after we receive and inspect the returned item.
